Return & Exchange Policy
Return & Exchange Policy
We want every Monvarea tea ware piece to arrive safely and become part of your everyday tea ritual. Because our ceramics are carefully crafted and individually finished, please review our return and exchange guidelines below.
30 Calendar Days Return & Exchange Window
Customers may request a return or exchange within 30 calendar days of receiving the order. Once approved, the package must be shipped within the required return period and according to the instructions provided by our Customer Support team.
How to Start a Return or Exchange
Contact Support
Email us at service@monvarea.com with your Order Number and reason for the return or exchange. For damaged or defective ceramics, please include clear photos or videos of the item and packaging.
Get Approval & Instructions
Please wait for our Customer Support team to review your request. If approved, we will provide the appropriate return instructions and the correct return facility address.
Pack & Ship
Carefully pack the tea ware in its original packaging or equally protective packaging. Ceramic items should be securely cushioned to reduce the risk of damage during return shipping.
Important: Please do not send items back without contacting us first or to the address shown on the original shipping label. The return address may be different from the shipping origin. Unapproved returns may not be accepted.
Return Eligibility & Conditions
To be eligible for a return or exchange, tea ware and ceramic products should meet the following conditions:
Natural Variations in Handmade Pieces
Each Monvarea ceramic piece is individually crafted and finished. Small variations are a natural part of the handmade process.
Glaze Variations
Slight differences in glaze color, tone, or finish may occur from piece to piece.
Natural Texture
Subtle texture variations and small handmade marks may be present.
Shape Variations
Minor differences in shape, thickness, or dimensions can occur during handmade production.
Unique Details
Small imperfections that do not affect normal use are considered part of the character of handmade ceramics.
Please note: Slight variations in glaze color, texture, shape, and small handmade marks are natural characteristics of handmade ceramics and are not considered product defects when they do not affect the normal function or safe use of the item.
Damaged, Defective, or Incorrect Items
Please Contact Us Within 72 Hours
Ceramic products require careful handling during transportation. Please inspect your package as soon as it arrives.
If you receive a cracked, chipped, broken, defective, or incorrect item, please notify us within 72 hours of delivery.
Send your Order Number together with clear photos or videos showing the product, damage, and outer packaging to service@monvarea.com. If the issue is confirmed to be caused by shipping damage or our error, we will work with you on an appropriate replacement, exchange, or refund.
Items That May Not Be Eligible for Return
For product quality, hygiene, and safety reasons, the following situations may not qualify for a standard return or exchange:
Shipping Costs, Refunds & Cancellations
Who Covers Return Shipping?
- Customer Responsibility: Returns due to personal preference, change of mind, ordering the wrong item, or other reasons not caused by Monvarea.
- Monvarea Responsibility: Returns or replacements caused by confirmed defective products, damaged shipments, incorrect items, or fulfillment errors.
Refunds & Order Cancellations
- Order Cancellation: Eligible only before the order is processed or shipped. Once the order has been processed or shipped, cancellation may no longer be possible.
- Refund Processing: Approved refunds are credited to the original payment method after the returned item has been received and inspected.
- Processing Time: Please allow 7–12 business days for the refund to appear, depending on your payment provider.
- Original Shipping Fees: Generally non-refundable unless the return is caused by our error or a confirmed product issue.
Packaging & Ceramic Safety
Because ceramic tea ware can be fragile, please use appropriate protective packaging when returning an item. Customers may be responsible for damage that occurs because the item was inadequately packed for the return shipment.
Customs, Duties, and Delivery Issues
Customers are responsible for providing an accurate shipping address. Undeliverable packages caused by incorrect addresses, failed delivery attempts, package refusal, or unpaid customs duties and taxes may be the responsibility of the customer.
Abuse of Return Policy
We reserve the right to refuse returns or exchanges where there is evidence of misuse of the return policy, including excessive return activity, returning used or damaged products, or returning products that were not purchased from Monvarea.
Questions & Support
If you have questions about a return, exchange, damaged ceramic piece, or refund, please reach out to our Customer Support team before sending anything back.