Orders are generally prepared for shipment within 24–48 Hours. Standard delivery typically takes approximately 7–14 business days after dispatch, depending on destination, customs processing, carrier performance, weather, and peak-season demand.

Possibly. If your order contains multiple products, your items may be shipped separately.

This can happen when products are prepared at different fulfillment locations or require different handling. Each package may have its own tracking number.

Once your order has been dispatched, we will send the tracking number to the email address provided during checkout.

In some cases, tracking information may take 1–2 business days to become visible after shipment.

You may also track your package through 17TRACK.

Depending on your destination, applicable taxes, customs duties, or import fees may be collected during checkout or upon importation.

Any customs duties, import taxes, or related charges imposed by the destination country's authorities are generally the responsibility of the customer.

Many of our tea ware pieces are crafted and finished with traditional handmade techniques.

Because of this process, each piece may have its own subtle character, making your tea ware feel more individual and unique.

Handmade ceramics naturally vary from piece to piece. Differences in glaze color, texture, shape, speckles, and surface character may occur during the handcrafting and firing process.

Minor variations such as small glaze differences, natural speckles, subtle texture changes, or slight shape variations can occur in handmade ceramics.

These characteristics are generally considered part of the handmade process rather than manufacturing defects.

We recommend rinsing your tea ware with warm water after use and gently drying it with a soft cloth.

Avoid abrasive cleaners, rough scrubbing materials, or sudden temperature changes that may place unnecessary stress on the ceramic.

Our tea ware is designed for everyday tea rituals, but we recommend avoiding sudden extreme temperature changes.

For example, avoid pouring very hot water into a ceramic piece that has been exposed to extremely cold temperatures.

Gentle hand washing with mild dish soap and a soft sponge is generally recommended for handmade ceramic tea ware.

Rinse thoroughly and allow the piece to dry completely before storing.

Care instructions may vary depending on the individual ceramic piece. Please check the specific product description before placing your tea ware in a dishwasher.

Microwave suitability may vary by product. Please refer to the individual product page for specific usage instructions.

If the product does not specifically state that it is microwave safe, we recommend avoiding microwave use.

If you need to cancel or modify your order, please contact us as soon as possible.

Our tea ware is intended for everyday tea and beverage use when used according to the product instructions.

Please always follow the specific care and usage information provided on the individual product page.

Natural changes in appearance may occur over time depending on the glaze, tea used, cleaning method, and frequency of use.

Gentle cleaning and proper care can help preserve the appearance of your tea ware.